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Poor signal

Alnjo
Level 1: Joiner
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Since upgrading to a Samsung A53 5g my signal is terrible. 

My wife has the A54 5g,  both on 02. She gets good signal and 4 or 5 g in places I get nothing.

I've tried everything with the phone ( factory reset,  setting changes,  turn this on , turn that off ) its very frustrating .

I had no issues with my old Huawei,  except the battery. 

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Cleoriff
Level 94: Supreme
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Enlli
Level 67: Unsung hero
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Can you swap SIM cards with your wife. If you still have problems could be the phone or setting

If the problem moves to your wife's phone then as a first step I would suggest a SIM replacement 

If you can, call into an O2 Shop with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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