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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5982 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1039 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2305 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2171 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1602 Views
  • 6 replies
  • 0 kudos

Resolved! Puc code

Hi, I believe my puc code expired yesterday. can I still use it today to put into my new Sim?

Barry4 by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! Accessories pack

HiI did not receive my Free accessory pack with galaxy z fold new contract

Hass_Mah by Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Hi whenever I renew my data bundle, it normally starts up witching the minute or atleast get the text saying it does but must of the time it won’t even come in for a day or two how do I sort this ?

Ryan28 by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

My contract

Hi there, I urgently need some help with my phone contract. After coming in to money difficulties I missed a payment, with that I went online to arrange paying back monthly, the first payment never went out of my account ask it wasn’t asked for or ta...

VG1 by Level 1: Joiner
  • 139 Views
  • 2 replies
  • 0 kudos

Resolved! Leave contract

Hi I'm trying to end my contract but I seem to be going round in circles and getting no where. I would like to do this not on a call if I can as currently overseas. Thank you

Clare181 by Level 1: Joiner
  • 94 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+

My Disney+ extra doesn't appear to have activated.   

Twig by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Free magazine

I have just been into the Northallerton shop to change my package and was told I could have a free mag. I asked how to get it and was told I would be contacted. I haven’t been so how do I get the magazine of my choice ?

Resolved! Can’t find the second number on the my o2 account

My dad has the my o2 account but my phone is under his name too so I’m trying to add to my bolt on however i can’t access the details of my number Ron the account as it is only showing the details for my dads phone

Aodhan by Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos