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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2955 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15843 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

using our UK Phones in the USA

My wife and I have o2 phones with Volt and will want to call each other whilst in the US. Using the UK numbers as they are does not work so do we need to put a code in front of them

Stevros by Level 1: Joiner
  • 387 Views
  • 4 replies
  • 0 kudos

Resolved! Problem swapping SIM

I recently signed up to a new (cheaper) pay monthly tariff with O2 to replace my existing O2 pay monthly tariff, and have received a new SIM card that I want to swap for my old SIM (and keep my old phone number). I have tried doing the SIM swap onlin...

GrahamC by Level 1: Joiner
  • 545 Views
  • 2 replies
  • 0 kudos

Resolved! Apple watch

Picked up my Apple Watch today, got it home to set it up and it’s not got any charge on at all. Is this normal?

Amber4 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

iMessage Activation Unsuccessful

Hi. Since a transfer of ownership has happened where my old number has transferred to my new sim only account, I am unable to use iMessage and FaceTime without it saying there was an activation error. I have switched both off and restarted the device...

clolord by Level 1: Joiner
  • 791 Views
  • 4 replies
  • 0 kudos

Resolved! Data won’t work if Wi-Fi is down

My mobile data usually works well but when my broadband (sky) goes down so does my mobile data. This problem only happens in the house, if I go out in the street away from my home or at work my data works perfectly well until I return home. My data t...

Kayl-797 by Level 1: Joiner
  • 1392 Views
  • 6 replies
  • 0 kudos

No signal has left me stranded

Please help - the O2 service is constantly cutting out. It has left me stranded!! It says no sim and I've had to restart my phone ten times in the past few days. It happens WHEREVER I GO - not just at home so that service checker thing isn't helping!...

Help_me by Level 1: Joiner
  • 295 Views
  • 3 replies
  • 0 kudos

Resolved! NO SERVICE

WHY IS MY PHONE SAYING NO SERVICE? I HAVE RE BOOTED MY PHONE AND STILL ITS NOT WORKING

Dec123 by Level 1: Joiner
  • 5304 Views
  • 1 replies
  • 0 kudos

Voice call problems

Iphone 12 Mini, aprox 12 months old, IOS 16.4 / Mint condition , zero damage.Making or receiving a ordinary voice telephone call. I can hear the other person clear but the receiving end says my voice goes in and out and sounds robotic and completely ...