Hotspot not working

[ChrisB2]

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the hotspot working? Is it being blocked by O2?

[LydiaC05]

Hi - could you please share the resolution if there was one? I’m having the same problem ); 

[james_mcc]

i am also having the same problem as you, i am on pay as you go with 7gb data aswell. it worked before now

[pgn]

Looks like @james_mcc also needs assistance with a similar issue, when you get a few minutes, @O2Lisa - hope it is something that is an easy fix on O2's side!

[O2Lisa]

Thanks @pgn, @james_mcc I’ll message you privately and look in to this for you. 

[pgn]

Thank you Lisa, and good luck @james_mcc 🤞