Galaxy Watch Ultra does not work correctly

[Milkybar-12]

i am having issues in that you cannot send or make calls/texts through the watch. Tried everything including calling O2 numerous times and visiting a local O2 shop but no-one can help. Been waiting most of the day for technical team to call me but still waiting. Any help would be appreciated

[Monzor86]

I think I have just managed to find my answer. Will test it later today. The phone must still be switched on and connected to either Wi-Fi or Cellular Network and the watch apparently still works.

If the phone is out of battery, then it will not work. I'm sure this should work either way. The 2 plans should be connected so it doesn't matter if the phone is connected?

[madasaf1sh]

@Monzor86 

This is how Samsung have designed it to work, and every global network says this, and this is from Telus, Verizon and they all say the same...

Yes, if your Samsung Galaxy Watch is connected to a cellular network or Wi-Fi, your watch can do everything that it normally does, even if your Samsung smartphone isn't nearby. Your paired Samsung smartphone must be powered on and connected to Wi-Fi or the TELUS network to send or receive text messages and email.

[MI5]

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@Monzor86 wrote:

I think I have just managed to find my answer. Will test it later today. The phone must still be switched on and connected to either Wi-Fi or Cellular Network and the watch apparently still works.

If the phone is out of battery, then it will not work. I'm sure this should work either way. The 2 plans should be connected so it doesn't matter if the phone is connected?

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@Monzor86 

Yes, that's how Android devices work.

The phone must be on and connected regardless.

Not the same for Apple devices.