Free Disney + ???

[Jacqui999]

Why are these questions not being answered?

I bought at great expence a new phone in November.  I was offered the Disney + channel, free for 6 months.  I've been trying to download it on my phone, laptop and Smart Television, each time I reach the payment page, and only have the options of paying monthly or annually, no option for the free 6 months.  I'm having no luck either, in contacting O2 in a variety of ways, to help, please respond?

[MI5]

@Jacqui999 

How to here but I fear you are too late now Guide: Adding and removing O2 Extras  

[Cleoriff]

Hi @Jacqui999 

We have been told by one of our O2 account advisors to use mobile data only on your phone if trying to add Disney. I did mine on my PC using Wifi and it was fine.

Further info here

Guide: Adding and removing O2 Extras  

[Jacqui999]

Hi Cleoriff, thank you so much for your reply.  You've solved my problem, and I'm very grateful.  I can now access Disney Plus on my laptop and phone, however lol, not on my Smart Television?  Any further clues?  Thanking you in anticipation..

[Cleoriff]

@Jacqui999 

I have found from experience, it does depend on your TV, make and model

Check this out.

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=eac89167db3048900a2af56e0f96193b 

[Shazza33]

Yeah exactly the same here. I've just upgraded my contract at O2 they offered me the free 6 months of Disney Channel and when I go to activate it on the O2 app the Disney Channel is asking me to pay upfront £7.99??!! I don't get it?

[Cleoriff]

@Shazza33 

Follow the advice in this guide Guide: Adding and removing O2 Extras