Forgotten password

GillsF · ‎01-05-2021

I usually unlock my phone with my fingerprint. Tonight I went to use my phone & fingerprint was no longer there but a request for a password. Don't know the password & there is no option for forgotten password. How can I get back into my phone?

MI5 · ‎01-05-2021

@GillsF

Which phone?

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Bambino · ‎01-05-2021

@GillsF Phones with fingerprint readers always ask for a backup password when you're setting the phone up. A fingerprint is never the sole method of unlocking a phone. I know my phone periodically asks for a numerical password as a safety measure. If you never set a password try 0000.

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MI5 · ‎01-05-2021

@GillsF

You must have set a password when you set up your fingerprint.

All phones force that when setting up an unlock method of any type.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GillsF · ‎01-05-2021

Samsung galaxy s10

Bambino · ‎01-05-2021

@GillsF Here's the bad news: How to Reset Forgotten Password on Samsung S10, S10Plus, S10e (seektogeek.com)

I DO NOT WORK FOR O2

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