@grscullion
You were required to set a password when you first set up the phone.
https://www.samsung.com/sa_en/support/mobile-devices/how-to-unlock-the-galaxy-device-when-you-forgot....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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