Faulty phone.

[Bournemouth2]

Hi I brought a phone online when it arrived the camera is not working properly and when I speak to someone the phone goes dead I couldn't turn it on or off so I had to hold the restart button before I could get it back on so I telephoned the customer services and they was putting me through to someone else it was going round in circles and I was on the phone for 4 hours talking to different people all I wanted was a return form so I can send the phone back. What can I do?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device