On 31 July I switched from Pay & Go to Pay Monthly scheme and at the same time ordered the transfer of my mobile number to eSIM. I was given a temporary mobile number and was told that it would be changed to my initial Pay & Go number within 24 hours. On 01 August my Pay & Go number was disconnected from the SIM but had not been transferred to the new eSIM.
Long story short, almost 3 weeks later, after 5 visits to O2 store, 1 complaint via email, 1 direct complaint via phone call to the service center, my mobile number still hasn’t been transferred. During my third visit to the store I was suggested to change eSIM to the normal one to make the transfer easier. Well, it didn’t help. It seems that my initial mobile number is stuck in some kind of limbo.
Never thought I would be so desperate because of loosing my mobile number, but it has already caused me significant complications like numerous missed deliveries, missed medical appointment, inability to get access to many online services and even some financial loss. Is there even any chance to get my number back?
