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Error 500

jim2222
Level 1: Joiner
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on ‎26-07-2023 10:15

on ‎26-07-2023 10:15

Trying to access my account on the web and constantly getting


O2 Error 500 – "It looks like something's gone wrong"


Also it dropped me in to reset my password even though I hadn't asked to.

 

Arrrgh ?  Suggestions?

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MI5
Level 94: Supreme
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on ‎26-07-2023 11:05

on ‎26-07-2023 11:05

@jim2222 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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The_Hock
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on ‎26-07-2023 21:05

on ‎26-07-2023 21:05

Got exactly the same problem, cannot access my account on App or via Chrome browser.

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pgn
Level 77: Grand Master
In response to The_Hock
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on ‎26-07-2023 21:11

on ‎26-07-2023 21:11

There are issues with O2's computer systems currently, @The_Hock - 

1000004838.jpg

Try O2's Social Media Team at the link just below this post.

1000004842.png

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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Spenny
Level 16: Talkative
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on ‎26-07-2023 21:11

on ‎26-07-2023 21:11

@The_Hock @jim2222 There are problems today with My O2.  You'll have to wait it out a while.  Hopefully will be better tomorrow.  No guarantees.  We are all customers like you.  I'm having same problem and hoping same that it will be back soon. 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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gmarkj
Level 66: Unequalled
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on ‎27-07-2023 09:29

on ‎27-07-2023 09:29

The app seems to be back working again this morning

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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