Email

anlincs · ‎20-09-2023

Hackers have taken my registered email, how do I add a new one as O2 will only send email confirmation to my old email address?

MI5 · ‎20-09-2023

@anlincs

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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Bambino · ‎20-09-2023

@anlincs If they have your email account there's every chance they have more than that.

Contact your bank. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.

You should also report this to the police: https://www.actionfraud.police.uk/

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