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anlincs
Level 1: Joiner
  • 1 Posts
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Registered:

‎20-09-2023 12:08

‎20-09-2023 12:08

Hackers have taken my registered email, how do I add a new one as O2 will only send email confirmation to my old email address?

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MI5
Level 94: Supreme
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Registered:

‎20-09-2023 12:23

‎20-09-2023 12:23

@anlincs 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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‎20-09-2023 13:07

‎20-09-2023 13:07

@anlincs If they have your email account there's every chance they have more than that. 

Contact your bank. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.

You should also report this to the police: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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