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Unpaid bill

1_112
Level 1: Joiner
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Why am I getting an email from O2 stating I have an unpaid bill with threats to escalate? I left O2 in October, paid my final bill on time. The email now states I owe £7 which I can't pay as I have no account to log into. The numbers provided to call don't work. And the bot won't pass me to a real person as you have to go onto MyO2 app which as stated, I don't have because I left in October 

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TallTrees
Level 51: Absolutely Fabulous 
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Hello @1_112 

Get in touch with Payment Management here 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am



HAPPINESS IS BEE SHAPED

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1_112
Level 1: Joiner
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Hi there,

 

I now reside in Australia so that number provided does not work for me. And I no longer have an O2 account t as my final bill was paid on September. I have no other means to contact O2

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pgn
Level 77: Grand Master
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Guide: A Guide to Skype works, @1_112 - using +44 in front of the 0800 number.

Or message them on Social Media if that works for you - on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

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MI5
Level 94: Supreme
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@1_112 

If your move to Aus is permanent, just ignore it.

They can't do anything to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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