Disney+ problem activating my subscription

[Angus-is-here]

I have signed up to Disney + via O2 but when I click on the email from O2 to activate it, I log in then get an error message saying there was a problem activating my subscription. Really frustrating. Can anyone help please?

[TallTrees]

Hi @Angus-is-here 

May be help here

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Cleoriff · Accepted solution]

@Angus-is-here 

Please check out this guide before contacting O2. It tells you all you need to know about activating extras on your account (Disney is classed as an Extra) Guide: Adding and removing O2 Extras  

Hope that helps and welcome to the forum. 😊