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Digital sim card activation?

JillyT
Level 1: Joiner
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I've just received my new upgrade phone, but can't connect as I'm getting a message saying no sim card.  I opted for a digital sim so don't physically have one, how do I activate the digital sim?

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pgn
Level 77: Grand Master
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@JillyT -

You need to login to myo2 and download the new esim that is available in this menu

pgn_0-1719159510851.png

 

 

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MI5
Level 94: Supreme
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@JillyT 

There's a good chance you won't be able to login to your MyO2 as you will be required to receive a code.

In which case, you'll need to contact O2 or go in store with photo ID.

Guide: How to find help & contact O2 

Guide: A Guide to Skype if needed to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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