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Alcatel 4G WiFi device

I have just received an Alcatel 4G portable WiFi device (Linkzone 4G LTE Cat 7 mobile WiFi). I’m having issues connecting it up. It says to put in the IP address in the browser but when I do it comes up with “this site cannot be reached” and I can’t ...

Resolved! Port my number

Hi I would like to port my number to current o2 sim. My PAC code is *********. I want to keep my old number which is **********. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Sim swap

I just swapped sims from three to o2 and I want to keep my old phone number (from three) I already have a PAC number from three and o2 said that I could do this. I just put in my new o2 sim, how do I swap my number back to my original number ? I trie...

Tech support

Hello! I would like to complain about the incompetence of the staff at O2 Oxford Street. I came to find out the terms of a loan for a phone, an O2 employee said that I could apply for it without any problems, but he did not tell me that without havin...

Resolved! Not receiving OTP codes

Hi,Over the last week, I have not been receiving OTP codes from either Santander or O2 (for the My O2 app). All other SMS messages have been received ok. Any help gratefully appreciated. Thank you.

Resolved! PUK

Need PUK codes

Poor 4G/3G in areas where it used to be fine

So I'm getting really poor 4G reception and next to no 3G in areas where I never had any issues including my home address and work address and anywhere inbeyween. This has started occurring more in the last 8 weeks. Network checker says there are no ...

Resolved! Difficulty setting up iphone

I had an iPhone 13 delivered yesterday for my son to replace a broken phone. During set up, it has transferred everything from my husband's phone instead of my son's. It also won't activate sim card.

Resolved! Help

I really need to speak to someone regarding my payment I have tried to contact you on 202 but the only option is to pay my bill I cant actually talk to a person !? Please help as I have mow been cut off

New member connection issues

Hi since moving from virgin to o2 my signal is so poor at times. Cannot get reliable data signal and phone keeps pinging saying emergency service only then seconds later its back on. My phone hasnt changed and ive done all the usual power on off etc....

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