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eSIM

SlickySlang
Level 1: Joiner
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Hi, I don’t know if someone can help me here. I’ve just signed up to O2 and requested an eSIM. I’ve moved from my previous network which was Vodafone to O2 and now for the last three days I cannot use my phone because I have no network and my eSIM card has not activated. I can’t log into the O2 account because it keeps on sending me an activation code as I have no network I cannot receive the code To log into my account

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MI5
Level 94: Supreme
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@SlickySlang 

The quickest way would be to go in store with photo ID and we don't advise esims because of this issue.

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154752 Posts
  • 658 Topics
  • 29443 Solutions
Registered:

@SlickySlang 

The quickest way would be to go in store with photo ID and we don't advise esims because of this issue.

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 79: Lord of the Boards
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@SlickySlang 

 

Use wifi and log into thew myo2 app, if you cant then you will need to speak to o2 Guide: How to find help & contact O2 

 

Why o2 cant email an esim and activation code like all other networks is beyond us

 

All the details on how to activate the esim are here eSIM - How to activate  

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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