Deactivation package

[EL7]

I've had a message saying my order has been processed.

I haven't placed an order. The only thing I can find is a deactivation package. What is it?

[TallTrees]

Hello @EL7 

Welcome to the O2 community 

We don't have access to accounts or orders 

You need to contact o2 customer services Here 

Guide: How to find help & contact O2 

HOWEVER READ HERE contacts for o2 CS

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

It could be related to you being moved to the new billing platform, but best to check with O2.

[Oxonian]

Did you contact O2 about this @EL7 and, if so, what was the outcome ?

I would not ignore that as receiving a message about an order that you know nothing about might, just might, indicate that you have fallen victim to  scam. Hence, it is important that you pursue it for peace of mind. 👍 

[Cleoriff]

@EL7 

We recently received this update from o2. They only just informed the community of this.

"We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app   https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 Please refer to the email sent in May for additional information.

 If you have any other questions about this, speak to customer service: How to find help & contact O2: A Guide - O2 Community