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Sarahph
Level 1: Joiner
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When I turn off my WiFi my 4g isn't working! 

I've restarted my phone and checked that the mobile data is on.

Can you help me with this? Also, is there a number I can call to talk to someone over the phone? 

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
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Registered:

@Sarahph 

 

You can call o2 on 202 from your o2 phone or 0344 809 0202 


Have a look at this guide it may help Guide: How can I sort out my network issues?


Also check your Mobile Data settings are correct and try a network settings reset.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12033 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Sarahph 

 

You can call o2 on 202 from your o2 phone or 0344 809 0202 


Have a look at this guide it may help Guide: How can I sort out my network issues?


Also check your Mobile Data settings are correct and try a network settings reset.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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