Data sim not working in Italy

[Carla123]

Hi,

I arrived in Italy yesterday which is the date my 100g data sim was organised and activated to start on but it’s not working .

I’ve tried rebooting my phone, I’ve checked the data roaming is on and that the APN details are correct.

why is the card not working ?

thanks.

[madasaf1sh]

@Carla123 

Data Only sims can not be used outside of the UK. 

If it is a phone sim was it seen and used in the UK before been used in Italy? 

Best thing to do is to call o2 using Skype on 0800 081 0255 and select the Customer Services Option, as it may be a bar on the account.. 

Also note you can only use 25Gb in the EU, as per the Terms and Conditions and not the amount of data on your tariff. 

[Carla123]

Hi @madasaf1sh 

The card was never seen or used by anyone as it was bought online from simcorner.

I paid for a card that could be used in Europe and the UK which is why I’m a little confused as to what’s happened here?

 

[Cleoriff]

@Carla123 

You need 4G Calling enabled to make and receive calls in Italy.

Without it the phone will try to drop to 3G but all 3G is shut down in Italy.

Other things to try:

• Make sure Mobile data and data roaming is enabled
  
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Carla123]

Hi @Cleoriff ,

I only have a data card no calls or text.

Maybe this is the problem ?

I can’t just use a data card for internet only ?

I’ve tried all the troubleshooting tips but nothing is happening .

I’ve messaged the company that sold me the card and also messaged O2 on their FB but nobody’s has replied.

[MI5]

@Carla123 

Data only sims only work in the UK, sorry.

[Cleoriff]

@Carla123 

As said above, Data only sims will only work in the UK. I think the Screenshot you posted from Sim Corner, has to be wrong. You should contact them. Use Skype over Wifi. Guide: A Guide to Skype