Data not working
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on 01-03-2024 17:15
This has been going on for nearly a year now. My daughter is unable to use mobile data. O2 firstly went over the phone settings with me when it still didn’t work they sent me into a shop who were clueless as to what they were supposed to do and didn’t know why I was sent in there. O2 then sent me a new SIM card still didn’t work. Daughter was due an upgrade so we decided to upgrade and see if that would help and it hasn’t! She now has a new sim a new phone and is still unable to use mobile data. O2 are not helping like I say it’s been going on nearly a year! What can we do? I’m paying a fortune for this phone and she is unable to use the mobile data.
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on 01-03-2024 17:35
Not sure why you would upgrade and miss the chance to leave, but nevertheless, you need to speak to O2 to sort it out.
All methods here Guide: How to find help & contact O2
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on 01-03-2024 17:56
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on 01-03-2024 17:56
I have 5 contracts with them not just this one. Not as easy as just leaving unfortunately.
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on 01-03-2024 18:02
Not sure I understand that either @LynseyN
If the account was eligible for an upgrade you could have just ported that number to another network for free.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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