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Data issues

Lynda2
Level 1: Joiner
  • 1 Posts
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Registered:

‎06-09-2023 18:28

‎06-09-2023 18:28

I have been told for months that a mass is down in my area hence why I can’t connect use my data. Still months on mass still out. I’m obviously paying this every month and can’t use it. Can I claim money back or cancel my account as I’m not getting the service I pay for?

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MI5
Level 94: Supreme
  • 150406 Posts
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Registered:

‎06-09-2023 18:31

‎06-09-2023 18:31

@Lynda2 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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