Data and calls not working in Italy

[El_pi]

Dear all, I travelled to Italy yesterday and received a message that I have free roaming. However my data doesn’t work, and I cannot make/receive calls. Can anyone help please?

thank you

[MI5]

@El_pi 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[Enlli]

You will need 4G Calling to make calls in Italy

[El_pi]

Thank you so much. I thought I had replied but it seems as if I didn't. I contacted O2 via Facebook at the link you gave me and they sorted the roaming access from their end. All working now

Have a nice day, 

Elisa

[Enlli]

You won't be able to make and receive calls in Italy without 4G Calling being enabled.

Have you tried a manual network search 

[MI5]

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@El_pi wrote:

Thank you so much. I thought I had replied but it seems as if I didn't. I contacted O2 via Facebook at the link you gave me and they sorted the roaming access from their end. All working now

Have a nice day, 

Elisa

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Good news @El_pi 👍