cancel
Showing results for 
Search instead for 
Did you mean: 

Dara usage abroad not updating

contatc2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

I’m currently on holiday in France, using my data roaming package. I want to see my usage to make sure I stay within the 25G limit, but my data usage doesn’t seem to include the roaming abroad. It doesn’t change from one day to another and stays stuck on the same number. Not helpful. Any suggestion to see my actual data usage?

Message 1 of 2
714 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:

@contatc2 

When roaming, O2 rely on the roaming network to send back the data usage. Quite often this is delayed by a few days.

The only way to get an accurate up to date reading is to reset the data counter on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
687 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 150595 Posts
  • 645 Topics
  • 28688 Solutions
Registered:

@contatc2 

When roaming, O2 rely on the roaming network to send back the data usage. Quite often this is delayed by a few days.

The only way to get an accurate up to date reading is to reset the data counter on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
688 Views