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Dara usage abroad not updating

contatc2
Level 1: Joiner
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Hello,

I’m currently on holiday in France, using my data roaming package. I want to see my usage to make sure I stay within the 25G limit, but my data usage doesn’t seem to include the roaming abroad. It doesn’t change from one day to another and stays stuck on the same number. Not helpful. Any suggestion to see my actual data usage?

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MI5
Level 94: Supreme
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@contatc2 

When roaming, O2 rely on the roaming network to send back the data usage. Quite often this is delayed by a few days.

The only way to get an accurate up to date reading is to reset the data counter on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151726 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

@contatc2 

When roaming, O2 rely on the roaming network to send back the data usage. Quite often this is delayed by a few days.

The only way to get an accurate up to date reading is to reset the data counter on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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