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Resolved! Why am I being charged for making local calls with in America

I have o2 travel inclusive added to my daughters account. Now for some strange reason when she makes a phone call to a local American number she has been charged for the call. Due to having a 5 pound spend cap on the account it has now barred her and...

Oldboy1 by • Level 1: Joiner
  • 976 Views
  • 4 replies
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Resolved! Terrible mobile data coverage

Can an old sim be responsible for bad data coverage? I have upgraded the phone but still have same problems. And yes I have turned mobile data on in settings. It often shows the 4G signal but is not connecting to Internet. Can I get any help before w...

Snoot by • Level 1: Joiner
  • 591 Views
  • 1 replies
  • 0 kudos

It’s an absolute joke

I’m abroad in Ukraine I know to keep swallowing money off me every day. I find it impossible to speak to a human being. All I get is a machine that can’t answer my questions and when I do get to the other day and started complaining some guy who coul...

Wifi continually disconnects

Currently on holiday in Australia and reside in U.K. and my connections to any wifi keep on dropping....please help!!!!

Bubbles2 by • Level 1: Joiner
  • 485 Views
  • 2 replies
  • 0 kudos

Resolved! Parental locks

Hi there I am wanting to taking parental controls off all devices associated with my account..Thankyoukind regardsFaye

Calls to Canada

My calls from the UK to Ontario, Canada (in the 416 area code) work fine. My calls from the UK to British Columbia, Canada (in the 250 area code) do not work. I have several friends in the 250 area code in Canada and cannot reach them.

Marigold by • Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos

Resolved! Getting old number moved over

I am new to O2 and was expecting my old number to be moved over from Sky to O2 but this is not happening and cannot get any help on line. Anyone know what I should do ? ?

mickssy by • Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Service not working Portugal.

I am not sure why, but my service stopped working in Portugal (after working foe a few days). I have data and minutes left, and my husband's phone with identical paygo plan is working well. Can anyone help?

Resolved! Samsung A52 5G

5G wont activate on my phone, I have changed APN, nothing, according to O2 coverage I am sat under a 5G mast, I requestred a 5G ready sim, and still nothing... what needs to be done to activate 5G

Humpy by • Level 1: Joiner
  • 748 Views
  • 4 replies
  • 0 kudos

Resolved! Poor data connection when out and about

Hello I have unlimited data but when away from my house or Wi-Fi I am unable to use GPS consistently or download picture/songs etc.any ideas on how to improve this please?

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