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Forum Posts

Hi every one I need some help

Hi there I had my credit put to my account and now my 02 app has reset its self do u think there a bug or something as was working fine before any help will be grateful and has any one else had this

Denzil2321 by Level 2: Apprentice
  • 545 Views
  • 3 replies
  • 0 kudos

Resolved! Itemized bill

I urgently need my itemized bill for July 2022 but can only retrieve 6 months ago. How do I get this please?

Terri1975 by Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Resolved! When will by partners phone be reconnected

I paid an overdue bill on Friday 05 May 2023 morning at 8.15am. The message said that the phone would be re-connected to the network in within 72 hours. 72 hours later the phone is still not reconnected. When I ring O2 Customer Service advertised her...

RAddy by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! 5g

I currently have an iPhone se gen2 which is 4g.I am upgrading to an iPhone se gen3 which has 5g.will my old sim card from the gen2 se work for 5g in the new gen3 se?Thanks

SW6Steve by Level 1: Joiner
  • 477 Views
  • 2 replies
  • 0 kudos

Resolved! Trying to upgrade tariff but getting error message

I've been trying to upgrade my tariff all day, (via phone and website) but keeping getting the following message:Something went wrong. Please try refreshing the page or come back later

Resolved! PAC code transfer

Hi, I'm new with o2, I want to keep my old mobile number (from the iphone 12 EE to iphone 14 pro O2). So I requested a PAC code from my old provider (EE), to which the person at the o2 shop entered it and said it will transfer (my old mobile number),...

Resolved! Connection issues

Hi, I have an Apple Watch ultra and I’m having connection issues. my status constantly says no connection and on provider doesn’t say anything. I can’t leave my iPhone without my watch having the come up. I’ve done everything possible restarts, Unpai...

Cralph by Level 1: Joiner
  • 531 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Im trying to upgrade my apple watch to a Samsung watch but its not giving me the option to upgrade to Samsung only to apple my upgrade is £44 odd to pay

AJD21 by Level 1: Joiner
  • 426 Views
  • 1 replies
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Resolved! my number is deactivated

When I open my xxxxxxxxxxx mobile number, it does not connect to the network. I think my simcard is deactivated. Can you reactivate my simcard please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

whocares by Level 1: Joiner
  • 679 Views
  • 1 replies
  • 0 kudos

Resolved! Refund

Hello Aaron, Your bill for account xxxxxxxxxx is -£18.85 this month. To view it, just go to www.o2.co.uk/myo2/viewbill. Turn off your wifi and you won't need a username or password. We'll carry this credit forward to your next bill, or you can reques...

Anonymous by Not applicable
  • 479 Views
  • 1 replies
  • 0 kudos