cancel
Showing results for 
Search instead for 
Did you mean: 

Converting a physical SIM to an eSim in an Apple iPhone 16

biscuits99
Level 2: Apprentice
  • 25 Posts
  • 9 Topics
  • 1 Solutions
Registered:

I've put my physical nano SIM from my old phone in a new iPhone 16 with iOS 18.

This is all working fine without issue.

 

I then tried the "Convert to eSIM" in the iPhone 16 settings, but this fails with this error:

 

eSIM.PNG

 

So I was wondering if anyone else had tries this convert process, or if I need to request a QR code from an O2 store instead (which I guess I add via the "Add eSIM" option on the phone)?

 

That said, I've just read a few people here struggling with eSIMs so I'm wondering if I'm better off sticking with a physical SIM and ask that no-one steals my phone and takes the SIM out?

 

 

Message 1 of 6
691 Views
5 REPLIES 5

pgn
Level 77: Grand Master
  • 39800 Posts
  • 245 Topics
  • 1797 Solutions
Registered:

@biscuits99 - probably better off sticking with a conventional SIM as your main number in your phone, based on the hassle people have on O2 with upgrades where eSIM appears in the picture.

If your phone is stolen, the phone and SIM are blocked by O2 - provided you follow the guidance for such an event: Guide: Lost or Stolen O2 Device? - How to Report it 

Message 2 of 6
600 Views

MI5
Level 94: Supreme
  • 151756 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@biscuits99 

If you do decide that you want an esim, you sim swap and install in your MyO2.

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
592 Views

biscuits99
Level 2: Apprentice
  • 25 Posts
  • 9 Topics
  • 1 Solutions
Registered:

Thanks, I'm certainly considering playing safe and not risking an eSIM until I see more positive experiences.

Message 4 of 6
569 Views

biscuits99
Level 2: Apprentice
  • 25 Posts
  • 9 Topics
  • 1 Solutions
Registered:

Thanks. This is what I see on that screen

Install-SIM.PNG

 

So I'd go in a store and request an eSIM, then it should appear there?

 

Message 5 of 6
568 Views

MI5
Level 94: Supreme
  • 151756 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

Yes @biscuits99 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
565 Views