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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos


I have recently made 3 premium rate calls . 2 of the calls were not connected as line busy. It would appear that I have been charged for the time before being connected. Surely this cannot be correct ????? I feel sure that O2 would not resort to unde...

David666 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! PAC Code

I’ve got my new SIM card and sent a SWAP text to the advised number and it’s all been acknowledged. When can I expect my existing number to be transferred to my account, superseding the number I was given with the Sim.

K_J_P by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Handset frozen after sw update

HI.In the last hour I received a notification from Samsung regarding a software update. I have installed this and after the restart the handset has frozen, there is no response from any of the soft keys on the display.

Daveb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! o2 sim switch tariff numbers

Hi i bought an o2 sim from the co - op and the core numbers are constantly changing .

Tash2022 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Retrieving old text messages

I was sent some photos through a multi media message in Oct 2020 and I forgot to save them onto my phone. I cannot find the message now, can I retrieve it in anyway?

SarahG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my order

hello! i made the order: [Removed] Unfortunately I don't know when it's coming as I can't see it on my O2 profile and I'm concerned as I need this to be actioned as soon as possible for professional reasons. could you please update me with the state ...

JosePino by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Hi I have a new device and new sim I asked to keep my number but my new sim has a new numberI'm paying for 2 sims I should only b paying for one sim My new one but I should have my old number How do I sim swap

Resolved! Unwanted calls from Ghana

Some advice please I’m getting multiple calls from Ghana. My phone rings just 3 times and stops. I block the caller on my IPhone but it just rings again from a different number. I’ve received in a week or so over 50 calls from different numbers

Graham25 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Services is completely away on my phone

This is two days now that my service on my phone has been down!!! when out and about i have no service!!! now I’m on the home Wi-Fi it works great but I really need my phone.when the service goes down I don’t receive text messages any messages for th...

Karenc by Level 1: Joiner
  • 1 replies
  • 0 kudos