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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

O2 Anovo Help

Hi, I recently made a damage claim on my O2 Insurance but had no progress after 4 working days so decided to ring up. I was told that they had no receipt of my phone being picked up, so I was instructed to send a screenshot of proof so they could loo...

laby201 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Signal strength

O2 online system showing 4 bar signal strength , but correct strength on my handset 3 to 1 and dropped coversations

CaptRon by Level 1: Joiner
  • 2 replies
  • 0 kudos

Number porting

I did a number transfer from RWG in October. The number left RWG and i put my simcard in my phone and thought it was all transfered. When i checked the following day the number is disconnected and doesnt connect and the original o2 number is till on ...

Silwin by Level 1: Joiner
  • 1 replies
  • 0 kudos

WiFi coverage

Hi, I've been with O2 for a while now but I'm very unhappy with the response time when using my phone in various areas. I was using an Iphone 13 which was bad and recently upgraded to an Iphone15 which isn't any better. My phone is configured for 5G ...

skermack by Level 1: Joiner
  • 1 replies
  • 0 kudos

Downloading O2 app from Thailand

I'm trying to download the O2 app from Thailand to keep track of my calls but google play keeps saying isn't available in my region. I've tried to use X-VPN which locates my IP address in Singapore but app still no available from Singa either! I don'...

passedout by Level 1: Joiner
  • 12 replies
  • 0 kudos


I have been trying to access my latest bill since I received an email notification about in on 23rd November.Every time I try to access it I am told I cannot access this page right now. It also refuses to let me access billing history.This has been g...

VF1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can’t log in to 02 app

When I log in it says something about 48 hours unable to log in contact us if this problem continues. I can’t log in to the app

Ic1 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello why my plan it’s not renewed jet 

Roberto10 by Level 1: Joiner
  • 1 replies
  • 0 kudos