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Forum Posts

Very Technical - ALL replacement SIMs not working after phone lost

Heres a difficult one, that everyone inc o2 cant seem to fix. I have one o2 account & 2 phones associated with those accounts, both worked fine. Phone number 1 - Apple Iphone 14, had Pay Monthly sim in for 4 years, all ok.Phone in regular use, no iss...

Jimmy5 by Level 1: Joiner
  • 963 Views
  • 4 replies
  • 0 kudos

Resolved! Roaming

Can I use my phone abroad on the tariff I’m on

spam

Since registering my sim with o2 I receive unwanted spam calls. Did o2 Sell my number?

IanIan by Level 1: Joiner
  • 634 Views
  • 4 replies
  • 0 kudos

My service requests isn't working

I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made. I changed them last year in the same way with no issue, now it doesn't work. It is saying the sta...

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TCF by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

PAC not worked

Hi, having trouble trying to get my number transferred over from sky. Gave my pac code and number I want to transfer on 25/7/24 and still waiting on this being actioned. the only time I have had any contact with customer service is when I contact the...

Tracy1888 by Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Not Honouring 3 Year Warranty

I'm writing because I'm really frustrated with how my warranty claim for my OPPO Find X3 Pro is being handled. I bought the phone on September 11, 2021, and it came with a Plus plan that clearly included a 3-year warranty, which should be valid until...

secluding by Level 1: Joiner
  • 1673 Views
  • 2 replies
  • 0 kudos

Delivery yet to arrive

Just came here to look for how best to get in touch - the scheduled delivery date for my new phone was today, but checking the website, the order still says processing. Weirdly I can see it has been manually updated by the O2 team.

International roaming

I am currently roaming and recently was in Bangladesh where I was able to send and receive SMS but I have now moved to Indonesia and I am not able to receive SMS

GeorgeDM by Level 1: Joiner
  • 518 Views
  • 2 replies
  • 0 kudos

Signal issuesp

Been with the network 4 weeks and already unhappy with the lack of signal I have in the area I work in, no data, no service. What can I do?