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Constantly have 0 signal!

Kali-XRP
Level 1: Joiner
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Since I started my contract several months ago i constantly have 0 signal (it says not registered on network) i have made contact multiple times and each time im told there is a mass in my area down, this is lies as i can travel 5mile and still have 0 signal, how do i leave O2 due to this issue as im paying for services i cant use??

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gmarkj
Level 59: Quartermaster
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Sounds like the SIM is not locking onto the o2 network @Kali-XRP .

I would visit your local o2 store and ask them to do a SIM swap for you to see if that works.

See if anything in the guides below also helps.

Guide: How can I sort out my network issues? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 9044 Posts
  • 90 Topics
  • 719 Solutions
Registered:

Sounds like the SIM is not locking onto the o2 network @Kali-XRP .

I would visit your local o2 store and ask them to do a SIM swap for you to see if that works.

See if anything in the guides below also helps.

Guide: How can I sort out my network issues? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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Registered:

@Kali-XRP 

Did you have an upgrade or new contract?

If you upgraded you would needed to have activated the new sim by doing a sim swap from your old one Guide: Sim Swap: a mini guide 2017 update 

Other possibility is a shipping bar on the phone which O2 have to remove.

Check both of these first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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