As this is a customer community @bromleyrob , with no access to anyone's account then we can't help you.
You also need to edit your post and remove your phone number.
Follow this guide to cancel your contract.
Guide: Cancelling Your Contract
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
