on 27-12-2021 21:24
Hi, I want to change from monthly payments to pay as you go (but retain the same SIM) - does anyone know how I can go about doing that?
Solved! Go to Solution.
on 27-12-2021 21:36
Hi @Wozza11
Switching your number from Pay Monthly to Pay As You Go
We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help
Veritas Numquam Perit
on 27-12-2021 21:36
Hi @Wozza11
Switching your number from Pay Monthly to Pay As You Go
We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.
If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help
Veritas Numquam Perit
on 27-12-2021 22:07
You can't retain the same sim as PAYG and contract sims are different.
You will be sent a new sim with your number on which you have to use.