Cannot make or recieve calls

[Jetz]

started this evening, noticed around 8pm when someone tried to call me but they received a message 'number not recognised'.

3 other members of the family are with o2 and all seems to be working fine.

I have switch flight mode on/off and also restarted the phone but still the same...switch off WiFi and data seems to be working just fine.

[Andyos]

@Dave-O2 As of last night, I'm getting intermittent voice connectivity where the phone shows it connected to the O2 network but no data (I'm on unlimited so that's not an issue) and then it drops off the network again. Do you have any update on this please?

[Jonji]

Thanks @Dave-O2 for sorting the issue with providing a new eSIM.

All up and running again now!👌

[Andyos]

All sorted by @Dave-O2 reissuing a new eSIM

[Js12]

Just to come back and say how lovely and helpful @dave-02 has been; he sent me a new eSIM and now my phone is back in the land of the living. It’s super annoying and frustrating that for whatever reason my eSIM stopped working and I was without service for two days, but Dave sorted it all out. Thanks Dave! 

[alexandra7]

Hello, I am having a weird situation with my iPhone 14pro.  I don't have a mobile signal where I live, so i have always used 'wifi calling' to make and receive calls and send or receive text messages.  two days ago, 'Wifi calling' symbol disappeared from the top of my screen and i have been unable to make to receive calls since.  today I went to a local cafe to use their wifi and to get a phone signal.  02 were absolutely useless - just said they would raise a ticket for a tech person to give me a call.  But i cannot receive any calls. . . . . just going round in circles.  Am going to switch to a ;different provider (if I can get my pac code from 02 via their website).  I've been ion the phone to apple (fantastic ) and to 02 (useless!).  

[MI5]

@alexandra7 

If using an esim you may need a new one due to a recent technical issue.

You can go in store, with photo ID or ask customer services to push one to your MyO2 if you can login My O2