Cannot make or receive a call

George42 · ‎28-09-2023

For the last couple of days I cannot make or receive calls. I still have access to messages and data.

MI5 · ‎28-09-2023

Check these guides for help.

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

George42 · ‎28-09-2023

Thanks MI5 but this is not a network issue. I have already checked that before posting and the issue persist when I am in different areas.

Enlli · ‎28-09-2023

Can you try the SIM in another phone and see what happens?

Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎28-09-2023

@George42 wrote:
Thanks MI5 but this is not a network issue. I have already checked that before posting and the issue persist when I am in different areas.

That would suggest your phone is barred then @George42

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

George42 · ‎28-09-2023

Thanks!

Do you know how I can fix this? I cannot even call customer support!

MI5 · ‎28-09-2023

@George42

Check phone status here first CheckMEND The world's most comprehensive device check

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

George42 · ‎28-09-2023

Thanks - I ve tried this and everything is clean

MI5 · ‎28-09-2023

You need to try a different sim in the phone then @George42

Tests you can do are in the guides I posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

George42 · ‎01-10-2023

Trying a different sim card works fine. Conversely, my sim card is still not working on a different phone

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