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Cannot connect to imessage or facetime after porting to o2 from EE

hxtorunwell
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Hi can someone help with this please? Thank you

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hxtorunwell
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Solved - basically just took about 48hrs for all the services to connect - patience was the solution for this (which I was lacking!).

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hxtorunwell
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@O2Sarah can you help? I have an iphone13 pro max

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gmarkj
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It's @O2Sarah- that you need @hxtorunwell .

Can you see if you can help please Sarah?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Good morning 

Thanks for the tag @gmarkj 

@hxtorunwell I will send you a private message so we can check your account.

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hxtorunwell
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Solved - basically just took about 48hrs for all the services to connect - patience was the solution for this (which I was lacking!).

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Kieran23
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@O2Sarah- 
Can you help me please? I’m having the same issues 

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pgn
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@Kieran23 wrote:

O2Sarah- 
Can you help me please? I’m having the same issues 


The advisor on for the rest of this evening, until 8pm, is @O2KyleW - keep an eye open for his reply, and good luck, @Kieran23.

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O2Sarah-
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Thanks for the tag @Kieran23 

I will send you a private message so we can check your account. 

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