Cancelling a mobile subscription

[MikeH2]

We need to cancel the O2 subscription on my wife's mobile but she can't remember any of the information required to log in.

I am retaining my subscription for the time being and pay both from my bank account.

How do I contact a real person to get help in doing this or do I just cancel the direct debit?

[Cleoriff · Accepted solution]

@MikeH2 

DO NOT CANCEL THE DIRECT DEBIT. (Until the contract is cancelled)

Info here on cancellation. Guide: Cancelling Your Contract 

If you need help from O2 then you need to contact them.

Give O2 a call on  202 or 0344 809 202 (Contract)  4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).