Cancelled sim contract

[Andy81]

I've cancelled my daughters sim contract on my account whilst going through a mental health episode today. Can I get the sim reinstated please

[MI5 · Accepted solution]

@Andy81 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Andy81]

Ok thank you for that do you think it will be set bk up or is it to late now

[MI5]

@Andy81 

There's a chance if you can call first thing in the morning, but I couldn't say for sure.

Worst case, you could start a new one and transfer her number across.