Get tech support for your O2 issues

Resolved! No network in Australia

Hi, I have a UK number and Tarrif with O2 Abroad but I can no longer get coverage in Australia where I am temporarily living. You no longer provide online agents to help with support and it's impossible to figure out what's happening. How can I speak...

Resolved! How to enter live chat

I want to speak to someone over the live chat but every time I select options it puts me into an options screen then tried to help with info and I go round and round never getting into a chat what am I missing

Resolved! 4g to 5g upgrade

I have received my new S21 ultra 5g, will I need to use the sim that came with it, or can I simply use the sim from my s9 plus 4g?

Resolved! Extras

I recently renewed my o2 sim only contract, but would like to change my extra from 6 months Disney plus to something else. I haven’t activated it yes so can I change it?

Resolved! Online top up through MY O2 not gone through

I topped up my Pay as You go and payment has not registered on my phone.

Failed SIM swap

Help! I upgraded my phone to an iPhone 12 and requested a SIM swap on Tuesday 5th October ie 72 hours ago. I have now called O2 every day, scoured forums, messaged O2 numerous times etc and each time I’m just told the SIM swap is stuck on ‘provisioni...

Resolved! new esim - no number

Hi... again... I've just added my esim to my new phone (bought specifically so I could do this) - all went well except the esim didn't come with a phone number? That was the whole point, so that I could have two numbers on my phone... what did I do w...

Priority England Rugby tickets

As the main sponsor of the England Rugby team really disappointed not to see anything about any Priority tickets??

Resolved! Set up wifi calling

When I try to activate wifi calling on my iphone 10 - the software refers me to The O2 website - yet there no link that exist to help ? !

Resolved! SAVE or CLAIM

Received a message from O2 o say O2Rewards: Good news: You’ve earned £5.00 of O2 Rewards. Save it for a new phone or claim it as extra credit. Simply text SAVE or CLAIM to 50202 or call us free on 313 I tried calling 313 to no avail. Called 50502 to ...

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