Resolved! Lost network connection
I have lost my network connection. Under Available Networks I have an exclamation mark and the note "Phone not allowed MM#6" Can you help please?
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Please could you advise me for help on my mums new moto G9 play phone. I've tried all sorts with the settings app. But nothing is happening at all. And she is getting angry now because I cant help at the mo with this and she's angry at me too. please...
Resolved! Changing network
Hi there, I’ve recently started work in a new hospital and require access to my phone for work, I do not receive signal on the O2 network and now have decided I need to change my network to EE as I cannot work as a doctor without my phone, how can I ...
Resolved! Using my mobile in France
Will i be able to use as normally in Uk so all my calls data and texts come off normal allowances? No extra charges?
Problems with o2 insure and timely replacement of my device
Hello My new phone was returned after it was accidentally damaged. The service I have received from o2 insure has been very poor; I am yet to receive my replacement device. They are unable to tell me when it will become available and I am expected to...
Resolved! My O2 account has been scammed/hacked
I have informed O2 on several occasions that my account details have been altered and a Apple I phone was ordered without my knowledge.My details have been taken and I have had to purchase more data as mine was stolen. It is going to take the fraud t...
Resolved! App
My o2 app says it’s not available to me yet but I have been registered over 48hrs
No signal for 5 days
I've had no signal for 5 days, just a "emergency calls only" and sim card picture message. O2 have said there is a damaged phone mast in the area, (ive travelled 10 miles to work and still had the same issue). seems terrible customer service to not h...
Resolved! SIM in car - How can I access deals and extras?
Not sure if this is the right board but I need some help regarding O2 offers.I signed up to a pay monthly SIM-only deal and I'm using the SIM card to provide connectivity in my car. Everything on that side is working fine but whenever I try to access...
Temporary Voicemail Greeting
I have always been able to add a temporary voicemail greeting that I could add when I had a day off or was on annual leave etc. I have tried today to do this hwoever all the voicemail options have changed and it doesn't appear to be an option anymore...
