Get tech support for your O2 issues

Resolved! faulty apple airpods

i recently bought apple airpods, i’ve used them a handful of times and today after not even a week of having them one has went crackly and won’t work?? am i right to say this is faulty and if so how do i get it replaced?

Resolved! Unable to connect to data network when using roaming data.

After breaking my phone I purchased a new iPhone 12 Pro Max. I live in Northern Ireland and whenever I go across to The Irish republic I’m unable to access my network data.data roaming is switched on. Aeroplane mode is off. I have reset my network se...

500 Internal Server Error DPWIV0760W The specified path is invalid. (%s)

Why can't I download my last three months bills please?

receiving multiple texts from 02

i have been receiving bill notifications via text messages all day!!! from 2016! why is this happening!!

Resolved! lost remaining balance when sim reactivated

We keep a Nokia phone as an emergency/occasional phone and it hadn't been used since around summer 2019. The sim no longer worked and so on 12th September I phoned 4445, gave the SSN to the lady I spoke to and she told me that the sim would reactivat...

Cant make or receive voice calls.

For months, approximately twice a week, i cant make or recieve voice calls. There is no sound at my end but the other party can hear me. This is happening at different times and locations so its not related to coverage within my home. My mum, also on...

Resolved! STAC number

Hi. I was given a STAC number from my old provider (Three mobile) . They said I have to use it with another provider (I am with O2 now) in order to be cancelled. Can I do this online, or it is better to go into a O2 shop, and ask them to help?

Resolved! Phone restricted

My phones restricted I called 02 who said they would lift the bar till Wednesday but it’s not been done?

Resolved! Esim

I have ordered a sim card for O2. This is PAYG option. I have recently purchased a galaxy watch 3. It has esim. Do you a data plan for this?Daniel Hooton

O2 UK App won't load, Android: "not available in your country"

Hello - I'm based in the USA and travel to London constantly for work. My Android mobile is the Samsung Galaxy S20 Plus, international unlocked version, purchased directly from Samsung. It has no carrier locks.I'm in the UK, and have an O2 SIM card i...

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