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Cancelled account within cooling off period but still being charged

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Cannon
Level 1: Joiner
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on ‎22-12-2021 19:17

on ‎22-12-2021 19:17

After several hours on the phone a few weeks back I managed (so I thought) to cancel my o2 account. However, I’ve still been charged. Any idea how I can deal with getting a refund that avoids 3hrs on the phone to a customer service agent that’s less than helpful please? Thanks in Advance 

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MI5
Level 94: Supreme
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on ‎22-12-2021 19:21

on ‎22-12-2021 19:21

@Cannon 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152081 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

on ‎22-12-2021 19:21

on ‎22-12-2021 19:21

@Cannon 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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