Solved: Cancelled SIM ruined Number transfer

wjk45 · ‎05-09-2022

I received a PAC Number as I wished to leave but was informed I would also need to contact customer services which I did. They then cancelled my SIM before my number was transferred which has meant my new provider cannot port-in. This action has resulted in the loss of a phone number I have held for 10 years. Can you put this right?

MI5 · ‎05-09-2022

@wjk45

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-09-2022

@wjk45

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

wjk45 · ‎05-09-2022

Thanks, I have sent them a Tweet, fingers crossed they can sort it as I have had my number for 10 years plus and is a consecutive number to my wife’s phone.

MI5 · ‎05-09-2022

Good luck @wjk45

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

wjk45 · ‎07-09-2022

Number successfully transferred this morning

MI5 · ‎07-09-2022

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Melisssa · ‎11-09-2022

Hi did they manage to do this I have the same issue

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