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Can the MacAFee app be reinstalled?

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HelenH
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on ‎22-01-2024 15:41

on ‎22-01-2024 15:41

Recently changed phones ( Android to Android- Samsung to Google) due to an upgrade. This app icon didn’t transfer over unfortunately so although I’m paying for the standard service I can’t see it to use it on my new phone. Do I still have to go to the the AppStore and reinstall / re register? I don’t want to pay twice for the same service, any advice as O2 lines busy as is their chat service. Thanks

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MI5
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on ‎22-01-2024 15:48

on ‎22-01-2024 15:48

@HelenH 

Just download from Play store and sign in with your details.

Your current subscription will carry over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-01-2024 15:48

on ‎22-01-2024 15:48

@HelenH 

Just download from Play store and sign in with your details.

Your current subscription will carry over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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HelenH
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on ‎25-01-2024 09:57

on ‎25-01-2024 09:57

Thanks all, now sorted! 

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MI5
Level 94: Supreme
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on ‎25-01-2024 10:40

on ‎25-01-2024 10:40

You're more than welcome @HelenH 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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