Cant log into my 02

[app-support]

Good evening I am unable to access my 02 account, I've tried on and off for the last few weeks and still unable to access it, it keeps saying this isn't available to me at the moment. 

I've always had an 02 access via the app but that has stopped working ive uninstall and reinstalled and still doesn't work 

[Enlli · Accepted solution]

O2 have have made a complete mess of a system update which is effecting thousands of customers.

This is what we have

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

Guide: How to find help & contact O2 

[pgn]

"affecting", t'is contagious!😳

[Enlli]

@pgn Congratulations. You have won a new Community Badge 🤣

 

[pgn]

My Grammar was a bad'un, @Enlli 😱🤣