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Can’t recharge

David1952sch1
Level 1: Joiner
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Am trying to recharge my pay as you go airtime using a voucher receipt purchase by cash and call keeps dropping and doesn’t ring if I call 4444 to recharge

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Cleoriff
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@David1952sch1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

@David1952sch1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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jonsie
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It could be that the systems are updating around this time

Try again in the morning and if still an issue then follow the good advice by @Cleoriff 

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Cleoriff
Level 94: Supreme
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@David1952sch1 

I should have mentioned this guide.

Guide How to Top Up (PAYG) 

Though as @jonsie  said, try again this morning. 👍

Veritas Numquam Perit

Girl in a jacket
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