Can't make calls on new iphone 14 and sim

[cjm2011]

hi,

existing O2 customer, i've today received my new phone and sim and gone through all of the set up procedures to move across from my old phone. Everything on the new phone works other than the ability to make or receive calls. It;s showing no signal in the top right and have gone through all the trouble shooting e.g. airplane mode, do not disturb, etc.

the old phone has been reset so can't check that. any suggestion greatfully received 

thx

[madasaf1sh · Accepted solution]

@cjm2011 

Did you do a sim swap from the old sim card to the new card? 

If you haven't follow this guide here Guide: Sim Swap: a mini guide 2017 update  or if you cant use the old sim card, then you will need to call o2 tomorrow on 0344 809 0202 and they will be able to activate the new sim card.

[Breanna]

Were you able to get this sorted @cjm2011?