Hello,
Since November 2023 I switched from EE to O2. I received a new Sim, but was able to keep the same number. My number is an ordinary 07 mobile phone number.
Since then I found out that I can receive texts from my sister, who lives in the Netherlands with a Dutch Mobile Phone provider (a 06 mobile phone number), but I cannot send her texts at all. She cannot receive them, despite saying at my end that the text is sent (and charged!). However, I can phone my sister, and she can phone me.
I have a International bolt on and a spend cap on my phone for International Calls and texts.
I tried to phone my technically issue to O2, but the nice lady and I were not able to resolve the problem at the time.
My international texts were perfectly fine with EE, but as soon as I switched to O2 I have problems with the International texts. National texts and phone calls work fine too.
Before I phone again for help, is O2 Tech able to check my settings, and perhaps do a diagnostics at their end? I think the settings on my phone work fine. I truly start to believe that something in the connection towards foreign mobile phones is off, but then, I am not technical enough in Mobile phones.
I cannot check with other foreign mobile phones if they have the same problems, though, which is a shame. For now, I am going to assume that this problem is with all mobile phone numbers (in the Netherlands at least).
I thank you in advance for your kind help.
