Calls Dropping Out

ESP58131 · ‎24-10-2022

Good afternoon

Friday, last I purchased a new Samsung 22 Ultra from my local O2 shop, Saturday I started to have problems in that calls made or received were dropping out after about 5 seconds, this problem has continued up to the point of sending this post. I spoke this afternoon to the 02 shop who advised that over the weekend a number of customers had made similar complaints but the store was not aware from head Office of any technical issues. Are you able to advise if there is a problem or is it the phone. I reside in the ME postcode that is Rochester in Kent.

Thankyou

Ern.P

jonsie · ‎24-10-2022

would be asking the store to replace the phone under the 28 day guarantee

They may suggest first trying a new sim card which the store can replace for you in minutes

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-10-2022

@ESP58131

Check your full postcode here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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