Solved: Number not fully transferred over

SamHarris · ‎24-10-2022

I have kept my ee number and provided pac code to 02 for my sim but the number hasn’t fully transferred over. Texts are coming to new phone through number I want to keep but calls aren’t. 02 number I don’t want is still stated in general info on phone also.
can you help?

MI5 · ‎24-10-2022

@SamHarris

You need to allow at least 24 hours, reset network settings and reboot phone.

If this doesn't bring everything online, you need to contact O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-10-2022

@SamHarris

You need to allow at least 24 hours, reset network settings and reboot phone.

If this doesn't bring everything online, you need to contact O2.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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