Call waiting

[A-R]

Call waiting not working since migrating over from Virgin since 25/8/23 please help thanks

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[ZahedKhan]

Has anyone been able to find a resolution for this fault - I have the exact same issue? I called 202 a couple of times and went through dialling a few codes on my phone but it hasn't resolved the issue? The O2 call centre are saying a "CRT" has been raised for me with the faults team and I still haven't had a call back - it's been over a week?

[Enlli]

I doubt very much that anyone from O2 will call.

Sadly we are all customers here and people seldom come back with solutions to their problem

[Oxonian]

@ZahedKhan 

If you were promised a call-back a week ago and are still waiting, you could consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

The first link has a reference to Resolver. Several members of this forum have reported that Resolver have successfully facilitated satisfactory outcomes to complaints.    

[ZahedKhan]

Thanks all. After a lot of going to and fro with O2 202, I managed to resolve the issue myself. I tried the SIM in a completely different phone and call waiting worked OK. My own (non-working) phone had two SIM slots (SIM1 and SIM2) and when I moved my SIM over to SIM2, call waiting worked fine, so it seems like it was an issue with my phone. Apparently, issues with call waiting, dual-SIM working, Wifi / VoLTE calling have been reported on Xiaomi / Poco / Redmi phones and I was able to resolve it by moving my SIM to the second slot. Just thought I'd let you all know in case someone else has the same problem.

[Enlli]

@ZahedKhan Thanks for the update

[Oxonian]

@ZahedKhan 

Glad to know that you have resolved your issue without needing to utilise the complaints' route ! 👍