Call regarding reducing my bill

[Rebeccadownie]

Hello I was contacted yesterday on a 0141 number saying they were from O2 and that they could reduce my bill, they knew all of my details like email so I presumed it was legitimate, they advised they would email me to confirm and my O2 app would be updated, but I haven’t received an email to say that and my O2 app hasn’t changed, are you able to check to see if this was a legitimate call

[Cleoriff · Accepted solution]

@Rebeccadownie 

It sounds like a scam to me. O2 has no number starting with 0141.

First thing to do is change your password asap

Block the number and report it free to 7726.

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

[TallTrees]

Hi @Rebeccadownie 

Welcome to the o2 Community forum 

It is unwise to respond to a cold call

tempting you to give personal or financial information it is good you did not. 

We would not be able to check here.

Stay alert to scams and stay safe.

Best wishes 

[Rebeccadownie]

Hello, yes thank you for that, I will call o2 tomorrow and see if they can help, I didn’t give any information out apart from my phone number they knew my email already and that my mum had 2 numbers with o2 but I will call them tomorrow to check. Thank you