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Call forwarding

RBKW
Level 1: Joiner
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Hi I wrote last week asking for help with call forwarding on my iPhone.

I forward my calls to my home number at nights so that I would hear the call on my home phones during the night.

I had problems over and over in the past until a year or so ago and the call forwarding changed. It has worked fine until two weeks ago but will go no further once the number is inserted. I tried many times and one day magic it worked but….. would not switch back to mobile again in the morning. With help using ##2 etc I cancelled the divert but it still doesn’t forward.

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MI5
Level 94: Supreme
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@RBKW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146773 Posts
  • 636 Topics
  • 28245 Solutions
Registered:

@RBKW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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@RBKW have you been able to get in touch with customer service about this?

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