Call forwarding

[RBKW]

Hi I wrote last week asking for help with call forwarding on my iPhone.

I forward my calls to my home number at nights so that I would hear the call on my home phones during the night.

I had problems over and over in the past until a year or so ago and the call forwarding changed. It has worked fine until two weeks ago but will go no further once the number is inserted. I tried many times and one day magic it worked but….. would not switch back to mobile again in the morning. With help using ##2 etc I cancelled the divert but it still doesn’t forward.

[MI5 · Accepted solution]

@RBKW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Breanna]

@RBKW have you been able to get in touch with customer service about this?